Returns & Refunds

30-Day Return Request Window

You may request a return within 30 calendar days of confirmed delivery for eligible items in unused, original condition with all original packaging and accessories.

How to Request a Return

Before sending any item back, email support@admiros.com with your order number and the item(s) you wish to return. We will provide the authorized U.S. return warehouse address and instructions. Do not ship returns to our New York administrative office address without prior return authorization.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact support@admiros.com within 7 days of delivery with your order number and clear photos of the item and packaging. We cover return shipping or replacement costs for verified damaged or incorrect shipments.

Refund Processing

Once your returned item is received and inspected—or once a refund is approved for a damaged/canceled order—we issue the refund to your original payment method in USD within 3–5 business days. Your bank or card issuer determines when the credit posts to your statement.